FAQ's

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Orders

Browse our collection, select your piece, and click Add to Cart. When you're ready, head to checkout and complete your payment. You'll receive a confirmation email immediately after your order is placed.

Orders can only be cancelled or amended within 12 hours of being placed, before they are processed and dispatched. Please email us immediately at support@shegleam.com with your order number. Once dispatched, we are unable to make changes.

Please check your spam or junk folder first — confirmation emails sometimes end up there. If you still can't find it, contact us at support@shegleam.com with the name and email used at checkout and we'll look into it for you.

We're sorry to hear that! We double check all orders before dispatching but still if you received the wrong item, Please contact us at support@shegleam.com within 48 hours of receiving your order. Include your order number and a clear photo of the item you received. We'll arrange a replacement as quickly as possible.

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Shipping & Delivery

All orders are processed within 1 business day. Once dispatched, delivery takes 1–3 business days. Your total estimated delivery time is 2–4 business days from the date of your order.

We ship with Yodel and Royal Mail. Your order may be fulfilled by either courier depending on your location. You'll receive a tracking number via email once your order has been dispatched.

Yes! We offer free shipping on all orders over £100. Shipping costs for orders below this threshold will be displayed at checkout.

Once your order is dispatched, you'll receive a shipping confirmation email with your tracking number and a direct link to track your delivery. If you haven't received tracking details within 2 business days of ordering, please email us at support@shegleam.com.

Currently we ship within the UK only. We are working on expanding to international destinations in the future. Follow us on social media to be the first to know when international shipping launches.

If you're not in when your parcel arrives, our couriers will typically attempt redelivery the next business day, leave the parcel in a safe place, or leave a calling card with instructions to rearrange delivery or collect from your local depot. Please follow the instructions on the card provided by your courier.

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Jewellery & Care

All SheGleam jewellery is crafted from 18K gold plated stainless steel. The stones featured in our pieces are CZ (cubic zirconia) unless otherwise stated on the product page. Our jewellery is hypoallergenic, waterproof and tarnish-resistant.

Yes! Our jewellery is waterproof and tarnish-resistant, meaning you can wear it in the shower, at the gym, or on the beach without worrying about damage. For longest lasting results, we recommend avoiding prolonged exposure to harsh chemicals such as bleach or strong perfumes directly on the piece.

Yes. Our stainless steel base is hypoallergenic and nickel-safe, making it suitable for sensitive skin. If you have a known metal allergy, we always recommend patch-testing a new piece before extended wear.

To keep your pieces looking their best: clean gently with a soft dry cloth after wearing, avoid spraying perfume or hairspray directly onto the jewellery, store in a cool dry place away from direct sunlight, and keep pieces in the pouch or box provided when not wearing them.

No — the stones in our jewellery are cubic zirconia (CZ), which are high-quality crystal stones that closely mimic the brilliance of diamonds. They are not real diamonds. All stone details are clearly stated on each product page.

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Returns & Refunds

Due to the intimate and hygienic nature of jewellery, all sales at SheGleam are final. We do not accept returns or exchanges once an order has been dispatched. We strongly recommend reviewing our size guide and product descriptions carefully before ordering.

We're sorry to hear that! Please contact us at support@shegleam.com within 48 hours of delivery with your order number and clear photos of the damage. We will review your case and, where applicable, send a replacement. Your statutory rights under the Consumer Rights Act 2015 are not affected by our returns policy.

If your order has not arrived within 5 business days of your dispatch confirmation, please contact us at support@shegleam.com with your order number. We'll investigate with the courier on your behalf and resolve the issue as quickly as possible.

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Sizing

Most of our bangles are available in 18cm, which is the standard UK size and fits most women with small to medium wrists (15–16.5cm). Select styles are also available in 21cm for medium to larger wrists (17–19.5cm). The size is always listed on the individual product page.

Wrap a soft tape measure around your wrist just below the wrist bone — the narrowest part. Note the measurement in cm, then add 1–2cm for a comfortable fit. That's your ideal bangle size. Visit our Size Guide page for the full chart in both cm and inches.

If you're between sizes, we generally recommend going with the larger size for a more comfortable wear — especially as our bangles are rigid and cannot be resized. If you're unsure, email us at support@shegleam.com before ordering and we'll help you choose.

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Payment

We accept all major Credit, Debit cards, Klarna and Shop Pay (Pay in installments) as well as GPay. All payments are processed securely through our payment providers. We do not store your card details at any point.

Absolutely. Our website uses SSL encryption (HTTPS) for all transactions and our payment processing is handled by PCI-DSS compliant providers. Your card details are never stored on our servers.

Yes! We run promotions and offer discount codes from time to time. The best way to never miss a deal is to sign up to our newsletter and follow us on Instagram. Discount codes can be applied at checkout in the discount code field.

All prices displayed on SheGleam are the final prices you pay — there are no hidden charges added at checkout. VAT is not currently charged separately on our orders.