Terms of service

Last updated: 23 October 2026

These terms explain how purchases from shegleam.com work. Please read them before placing an order. Nothing in these terms affects your statutory rights as a consumer.

1. About us

She Gleam is an online jewellery retailer based in the United Kingdom.

Website: https://shegleam.com
Email: support@shegleam.com

2. Placing an order

You must be at least 18 years old and provide accurate information when placing an order.

After you place an order, we will send an email confirming that we have received it. If we cannot fulfil your order—for example, because an item is unavailable—we will contact you and refund any amount you have paid for the unfulfilled item.

If we identify an obvious pricing or listing error before fulfilling an order, we will contact you to explain the error and give you the choice of proceeding at the correct price or cancelling for a refund.

3. Products

We aim to describe and photograph our jewellery accurately. Colours and appearance may vary slightly because of lighting and screen settings.

The materials, plating, stones, dimensions and available sizes for each item are described on its product page. A description such as “18k gold plated” refers to plating; it does not mean the item is solid gold.

Please read the product description and care information before ordering. We may update or discontinue products, but changes to a listing will not alter an order we have already accepted without your agreement.

4. Prices and payment

Prices are shown in pounds sterling (£) and include applicable taxes. Any total payable will be shown at checkout before you place your order.

We may change prices for future orders. A later price change will not affect an order we have already accepted.

You can pay using the methods displayed at checkout. Payments are processed through our payment providers.

5. Delivery

Standard delivery is free on all UK orders, with no minimum spend. Available delivery areas and estimated times are set out in our Shipping Policy and shown at checkout.

Delivery times are estimates, not guarantees. If an order is delayed, lost or arrives damaged, contact support@shegleam.com and we will investigate and work with you to resolve the issue.

Where we arrange delivery, the goods remain at our risk until you or someone you nominate takes physical possession of them.

Please check your delivery address before ordering. If you notice an error, contact us promptly. We will try to amend it before dispatch, but cannot guarantee a change once the order is being processed.

Nothing in this section limits your statutory delivery rights.

6. Cancellations, returns and refunds

Eligible online purchases may be cancelled within 14 days after delivery, followed by a further 14 days to send the item back. Our Returns & Refunds Policy explains how to notify us, return an item and receive a refund.

Some legal exceptions to change-of-mind cancellation apply, including certain clearly personalised items and hygiene-sealed pierced earrings if the seal is broken after delivery.

Nothing in our returns policy or these terms limits your rights if goods are faulty, damaged or not as described.

7. Website content

The text, images, branding and other content on our website are owned by or licensed to She Gleam or their respective owners. You may use the website for personal shopping, but may not reproduce our content commercially without permission unless the law allows it.

8. Acceptable use

Please do not use our website to break the law, submit fraudulent orders, interfere with the site’s operation or attempt to gain unauthorised access to our systems or other people’s data.

9. Our responsibility

We do not exclude or restrict any liability or consumer remedy that cannot legally be excluded or restricted. This includes your rights relating to goods that are faulty, not as described or not supplied as agreed.

Any other liability will be determined in accordance with applicable law.

10. Website availability and external links

We work to keep our website available and accurate, but occasional interruptions or errors may occur. Links to third-party websites are provided for convenience; their content and services are controlled by those third parties.

This section does not affect your rights in relation to an order placed with us.

11. Privacy

Our Privacy Policy explains how we collect and use personal information. Please read it alongside these terms.

12. Applicable law and disputes

Nothing in these terms removes any mandatory consumer protection that applies to you. You may bring a claim in any court that has jurisdiction under applicable law.

Please contact support@shegleam.com first if you have a problem with an order so we have an opportunity to resolve it.

13. Changes to these terms

We may update these terms from time to time. The updated version will show its new “Last updated” date. Changes will apply to orders placed after the updated terms are published; they will not retrospectively change the terms of an order already placed.

14. Contact us

Email: support@shegleam.com
Website: https://shegleam.com

We aim to respond to enquiries within 1–2 business days.

She Gleam — Everyday Luxury, Beautifully Worn.