Refund policy
SHEGLEAM RETURNS & REFUND POLICY
Last updated: May 2025
Thank you for shopping with SheGleam. We want you to love every piece you receive. Please read our policy carefully before placing your order.
NO RETURNS OR EXCHANGES ON JEWELLERY
Due to the intimate and hygienic nature of jewellery, we do not accept standard returns or exchanges for a change of mind. All sales are final unless an item arrives defective or damaged. If you receive a faulty item, we are happy to offer an exchange or replacement.
This policy is in place to ensure the health, safety and confidence of every SheGleam customer.
DAMAGED OR FAULTY ITEMS
We take great care in packaging every order. However, if your item arrives damaged, defective or incorrect, please contact us within 48 hours of delivery at support@shegleam.com with:
- Your order number
- A clear photo of the item and the damage
- A brief description of the issue
We will review your case and, where applicable, offer a replacement or store credit at our discretion.
LOST OR UNDELIVERED ORDERS
If your order has not arrived within the estimated delivery timeframe, please contact us at support@shegleam.com and we will investigate with the courier on your behalf.
ORDER CANCELLATIONS
Orders can only be cancelled within 12 hours of being placed, before they are processed and dispatched. To request a cancellation, email us immediately at support@shegleam.com with your order number. Once an order has been dispatched, it cannot be cancelled.
YOUR CONSUMER RIGHTS
As a UK-based retailer, we comply with the Consumer Rights Act 2015. Your statutory rights are not affected by this policy. If an item is proven to be faulty or not as described, you are entitled to a remedy under UK consumer law.
CONTACT US
For any questions about your order, please reach out to us:
SheGleam Email: support@shegleam.com Website: shegleam.com Based in the United Kingdom
We aim to respond to all enquiries within 1–2 business days.
SheGleam — Everyday Luxury, Beautifully Worn.