SHEGLEAM SHIPPING POLICY

Last updated: 23 October 2026

At SheGleam, we work hard to get your jewellery to you as quickly as possible. This policy explains how we process and deliver UK orders.

ORDER PROCESSING

Orders are normally processed within 1 business day. Orders placed on weekends or UK public holidays begin processing on the next business day.

Business days are Monday to Friday, excluding UK public holidays.

You will receive an email confirmation when you place your order and another notification when it has been dispatched. Tracking details will be included where available.

UK DELIVERY

Standard UK delivery is free on every order, with no minimum spend. This applies regardless of the order subtotal or any discount used.

Delivery usually takes 1–2 business days after dispatch. Processing time is additional. Delivery times are estimates, not guarantees; delays may occasionally occur because of courier capacity, high demand or circumstances beyond our control.

OUR DELIVERY PARTNERS

We use Yodel and Royal Mail for UK deliveries. The courier used depends on your location and service availability. Where available, tracking details will be included in your dispatch notification.

ORDER TRACKING

Once your order has been dispatched, we will send you a shipping confirmation email. If tracking is available, the email will include your tracking details or a link to follow your parcel.

If you have not received a dispatch notification within 2 business days of placing your order, please check your spam or junk folder, then contact support@shegleam.com with your order number.

INCORRECT DELIVERY ADDRESS

Please check that your delivery address is complete and correct before placing your order.

If you notice an error, contact support@shegleam.com immediately with your order number and the correct address. We will do our best to amend it before dispatch, but changes cannot be guaranteed once an order has been processed or handed to the courier.

If an incorrect address causes a delivery problem, please contact us so we can investigate the available options.

MISSED DELIVERIES

If delivery cannot be completed, the courier may attempt redelivery or provide instructions for rearranging delivery or collecting your parcel. Depending on the service and your delivery preferences, the courier may also leave your parcel in an authorised safe place or with a neighbour.

Please follow the instructions in your tracking updates or delivery notification. If you need assistance, contact support@shegleam.com.

LOST OR DELAYED ORDERS

If your order has not arrived by the end of its estimated delivery window, please check any available tracking updates and contact support@shegleam.com with your order number.

If tracking shows your parcel as delivered but you have not received it, please contact us promptly.

We will investigate with the courier and work with you to resolve the issue. Nothing in this policy affects your statutory rights.

CONTACT US

For shipping enquiries, please contact:

SheGleam
Email: support@shegleam.com
Website: https://shegleam.com
Based in the United Kingdom

We aim to respond to enquiries within 1–2 business days.

SheGleam — Everyday Luxury, Beautifully Worn.