Shipping policy
SHEGLEAM SHIPPING POLICY
Last updated: May 2025
At SheGleam, we work hard to get your order to you as quickly as possible. Here is everything you need to know about how we process and deliver your jewellery.
ORDER PROCESSING
All orders are processed within 1 business day of being placed. Orders placed on weekends or UK public holidays will be processed the next working day.
You will receive an email confirmation once your order has been placed, and a second notification once your order has been dispatched with tracking information.
DELIVERY TIMEFRAME
Once dispatched, orders are delivered within 1–3 business days.
| Stage | Timeframe |
|---|---|
| Order Processing | 1 business day |
| Delivery After Dispatch | 1–3 business days |
| Total Estimated Delivery | 2–4 business days |
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to high demand, courier capacity or circumstances beyond our control.
SHIPPING RATES & DELIVERY TIMES We offer the following shipping options within the United Kingdom:
- Standard Delivery (2-4 business days): £2.99
- Express Delivery (1-3 business days): £3.99
- Free Express Delivery: Available on all orders over £100.00
OUR DELIVERY PARTNERS
We ship all SheGleam orders via:
Yodel Reliable nationwide delivery across the UK. You will receive tracking updates directly from Yodel once your order is on its way.
Royal Mail Trusted UK postal service with nationwide coverage. Tracking information will be provided where available.
Your order may be fulfilled by either courier depending on your location and availability at the time of dispatch.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your delivery. If you have not received your tracking information within 2 business days of placing your order, please contact us at support@shegleam.com.
INCORRECT DELIVERY ADDRESS
Please ensure your delivery address is correct at the time of placing your order. SheGleam cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, contact us immediately at support@shegleam.com within 12 hours of placing your order and we will do our best to amend it before dispatch.
MISSED DELIVERIES
If you are not available at the time of delivery, our couriers will typically:
- Attempt redelivery the following business day, or
- Leave your parcel in a safe place or with a neighbour, or
- Leave a calling card with instructions to rearrange delivery or collect from a local depot
Please follow the instructions provided by your courier to retrieve your parcel.
LOST OR DELAYED ORDERS
If your order has not arrived within 5 business days of your dispatch confirmation, please contact us at support@shegleam.com with your order number. We will investigate with the courier on your behalf and work to resolve the issue as quickly as possible.
CONTACT US
For any shipping enquiries, please get in touch:
SheGleam Email: support@shegleam.com Website: shegleam.com Based in the United Kingdom
We aim to respond to all enquiries within 1–2 business days.
SheGleam — Everyday Luxury, Beautifully Worn.